The social CRM tools market is expected to surge from a current value of $5.5 billion, Market Research Intellect predicts.

MarketsandMarkets is projecting the field service management market to grow by 12.5 percent over the next five years.

Business communications platform provider 8x8 has made its 8x8 Workforce Management, allowing organizations to forecast, schedule, and staff their contact centers across voice, chat, email, and other ...

Close the gap between brand vision and customer perception by using data, consistent messaging, and empowered teams to build authentic connections that drive loyalty and long-term growth.

Sitecore Studio, part of the SitecoreAI platform, is an environment for designing and managing marketing AI agents.

Invoca today launched its AI Messaging Agent, a two-way SMS solution that helps companies engage buyers instantly, qualify leads, and increase conversions. The AI Messaging Agent meets buyers on ...

ISO/IEC 42001:2023 certification for its Artificial Intelligence Management System (AIMS), underscoring its commitment to building and managing its AI features securely, responsibly, and ethically.

DV AI Verification products enable advertisers to identify and manage AI agent interactions and avoid low-quality AI-generated content.

New research from Clutch shows brand loyalty still exists but now depends on trust, transparency, and authenticity.

SnapLogic is introducing the Agent Snap, a Snaplex-native execution engine for agent execution. The Agent Snap provides the foundation for human-in-the-loop oversight. Agents can now be trained, ...

Despite revenue gains, SMBs remain wary of AI crawlers due to intellectual property risks and loss of brand control, Clutch finds.

Combined companies will create a complete agentic platform using conversational AI for IT, HR, and customer service.