A car rental customer says he was banned for “one little mistake” — but the real reason was much more serious. Consumer ...

Read the shocking story of an Airbnb host charging $3,500 for a coffee stain and Airbnb's surprising response. Consumer ...

Protect yourself from scam artists posing as Carnival Cruise Line customer service representatives with our essential tips ...

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

This is the team behind Consumer Rescue founded by consumer reporter and advocate Michelle Couch-Friedman. We're here to help consumers!

Cruise Fiascos: Dramatic Tales and Essential Tips Dive into the dramatic world of cruise mishaps with our “Cruise Fiascos” category. These articles from the Consumer Rescue case files recount ...

Are cruise ship passengers safe in Nassau? Read about the scams reported by travelers during their port visits. What's really going on?

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