LAS VEGAS--Customer experience is accelerating, and standing still is not an option, Barry Cooper, NiCE's president of the CX Division, told the audience during his keynote address on the second day ...

Agentforce can save time by taking actions in your org but requires careful security considerations, including user-defined guardrails and toxicity detection to prevent costly errors.

Zoho has launched Zia Hubs, a solution within Zoho WorkDrive that exposes new forms of unstructured business data to the company's applications and artificial intelligence services.

Stravito has introduced Newsletters, a feature that helps teams turn research into email-ready stories, without leaving the platform.

Adobe has expanded its Adobe Firefly system for assisted content ideation, creation and production to mobile devices. The move brings Firefly image and video generation to phones.

Rembrand becomes the latest AI creative innovator to integrate with The Trade Desk. As part of its AI-driven creative optimization marketplace within Kokai, The Trade Desk has also partnered with ...

Global communications platform provider Infobip has launched its RCS messaging with the top four U.S. telecom carriers.

Jeeva has launched A Calendar, AI Note Taker, and AI Meeting Prep, three artificial intelligence agents to eliminate scheduling ping-pong, manual note-taking, and last-minute research for go-to-market ...

CX Mpower Agents and integrations with AWS and Snowflake are among the highlighted innovations unveiled today.

While a goldfish is said to have a 10-second memory, a dolphin is believed to have a long-term social memory of up to 20 years. Researchers believe this contributes to behaviors like responding in ...

Real time reactions during the CRM Playaz watch party for the Salesforce Connections 25 keynotes, featuring commentary from leading industry voices including Alan Berkson, Liz Miller, Jon Reed, Bonnie ...

Adobe GenStudio for Performance Marketing, a generative AI application that enables marketers and creatives to create on-brand campaign content for paid social ads, display ads, banners, marketing ...