Capita to Outsource Scottish Power Jobs to South Africa? potential loss of up to 300 contact centre agent positions ...

Consumers Demand Fines for Long Hold Times in the contact centre , 8x8 Survey Finds with 62% of Brits say companies should be ...

The Caravan & Motorhome Club Success at Contact Centre Awards. Oli Simpson wins Quality Manager of the Year award ...

C1 to make IPI’s “automated pause and resume” contact centre solution available across its extensive North America client ...

Originally published in print format pretty soon we went 100% digital. We aim to bring our readers and subscribers the most up to date news and information from the UK Contact Centre industry. contact ...

Interact Contact Centres is delighted to announce that it has won GOLD for Learning & Development Team at this year’s UK ...

AI anxiety risks talent drain in contact centres – but it doesn’t have to: New research from ArvatoConnect reveals ...

Sabio Group’s Customers Receive Numerous Recognition at UK National Contact Centre Awards - contact centre awards ...

Content Guru scores 100% ‘Willingness to Recommend' rating in the 2025 Gartner® CCaaS Voice of the Customer Report - contact ...

Disrupt is the must-attend event for CX innovators across Europe, looking at the intersection of cutting edge technology and the world of customer experience. Tobacco Dock. Wapping Lane, London E1W ...

Originally published in print format pretty soon we went 100% digital. We aim to bring our readers and subscribers the most up to date news and information from the UK Contact Centre industry. contact ...

Get ready for LISTEN UK 2025 – the must-attend event for the CallMiner customer community! This free, multi-day experience is designed to elevate your conversation intelligence capabilities with ...