Sytel Limited, a specialist in contact centre technology, is calling on UK regulator Ofcom to reaffirm its longstanding ...

AI’s unlikely role in shaping the future of CX in the contact centre - Lewis Gallagher Transformation Consultant Netcall ...

Co-founded by Mr Gilburd and chief operating officer Mike Harfield in 2011, Sigma Connected has gone onto employ over 5,000 ...

MSC Cruises optimises global workforce management for its contact centre operations with Peopleware contact centre case study ...

Microsoft Teams plays a pivotal role in enabling this level of AI-assisted interaction. Its widespread adoption and robust ...

Disrupt 2025 – London Disrupt is the must-attend event for CX innovators across Europe, looking at the intersection of cutting edge technology and the world of customer experience.

UK Consumers Are Biggest AI Sceptics across EMEA - ServiceNow research shows UK is one of the most sceptical countries in ...

CCMA: Strategic Leadership Strategic leadership is the key to organisational success. This workshop will empower you to think and act beyond individual functions and contributions, guiding your team ...

CCW UK Summit 2025 With consumer expectations on the rise and technology advancing at a rapid pace, experience leaders today are equipped to redefine engagement across every stage of the customer ...

Attend contact centre training courses, webinars, exhibitions and much more. Originally published in print format pretty soon we went 100% digital. We aim to bring our readers and subscribers the most ...

In February 2024, Sensée purchased the business of The Contact Company, a renowned customer service centre based in Birkenhead, Liverpool, creating a new UK-based CX Outsourcing Group with over 2,000 ...

Gary Williams, Director of Sales and Consultancy at Spitch, explores the impact of COVID-19 on contact centres and the consumer response during the pandemic Before the age of landing pages, online ...