Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, ...

It hasn’t been an easy year for the fast food industry, but a familiar name is once again first when it comes to happy ...

A new report from the American Customer Satisfaction Index offered some insight on how fast-food and full-service brands ...

A, with an ACSI score of 83 out of 100, just came in first place for customer satisfaction among quick-service restaurants.

UNDATED (WKRC) - McDonald's has placed last in the annual American Customer Satisfaction Index (ACSI) once again. The ASCI, ...

It's summer vacay time, but you might not be as happy with the travel experience as you were last year.  According to the ...

Staffordshire CC has boosted citizen engagement and satisfaction with the Community Central solution from Brightly Software ...

Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

J.D. Power data from 2024 and 2025 suggests that customers prefer fixed wireless internet, specifically 5G or 4G LTE, over ...

Knowing your customers' views about your products or services is vital. Find out how to get customer feedback and use it for ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...