NiCE to Acquire Cognigy - Advancing the Leading CX AI Platform to Accelerate AI-First Customer Experience - contact centre ...

Sytel Limited, a specialist in contact centre technology, is calling on UK regulator Ofcom to reaffirm its longstanding ...

AI’s unlikely role in shaping the future of CX in the contact centre - Lewis Gallagher Transformation Consultant Netcall ...

Co-founded by Mr Gilburd and chief operating officer Mike Harfield in 2011, Sigma Connected has gone onto employ over 5,000 ...

MSC Cruises optimises global workforce management for its contact centre operations with Peopleware contact centre case study ...

Microsoft Teams plays a pivotal role in enabling this level of AI-assisted interaction. Its widespread adoption and robust ...

UK Consumers Are Biggest AI Sceptics across EMEA - ServiceNow research shows UK is one of the most sceptical countries in ...

Survey reveals that the majority of UK contact centres expect three-quarters or more of their employees to be homeworking by the end of 2027, ...