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Discover why leading companies say AI works best when paired with people — featuring insights from FedEx, Marriott and more ...

Health wearables are poised to become the next frontier in real-time personalization. CX leaders should start thinking well ...

One team. One mission. One customer segment. Aflac’s hotline for newly diagnosed cancer patients proves that going deeper is ...

The ROI is real — and the relationships are even better. Here’s how top brands are scaling credibility through long-term ...

Google's open-source Meridian helps marketers build better models, understand lift by channel and finally bring sanity to ...

Rigid rules won’t cut it. A true AI decisioning layer should guide actions across departments — not live in a silo.

NiCE integrates CXone Mpower with Snowflake AI Data Cloud to enable secure data sharing and automation capabilities for enterprise customers.