Design, Empathy, Interpretation: Toward Interpretive Design Research, by Ilpo Koskinen, presents the research behind the birth of empathic design and its morph ...

As part of a user interface design or user experience (UX) project, we—the researchers—walk through all the steps for generating great user experiences. We understand what people do, think, say, and ...

Recently, I was asked to review the usability of an audio configuration app and propose enhancements in the areas of navigation design, workflows, workspace management, and the overall usability of ...

A good user experience for trust and privacy decisions depends on making it SECRET: scoped, equitable, contextual, responsible, emotional and timely. Chris ...

Probes force designers to think about the context and motivations of use, thus building a stronger understanding of the target audience and potentially leading to more informed designs.

A nervous thirteen-year-old girl sat in a pre-operative room. As she spoke with the anesthesiologist about the impending knee surgery, a nurse came by with a clipboard, requiring that the eighth ...

The article explores the current state of UX in Southeast Asia and provides three examples from across the UX maturity ...

UX research can mean compromise between the credibility of a study and the needs of the business. A research framework can bridge the false ...

WebIQ helps businesses prioritize web improvement efforts and then measures the impact using the results from online research to build and enhance prototypes that are tested in lab-based studies.

Figure 1. There’s much more to the user experience of a library than navigating the stacks. (Credit: Mauricio Lazo/UH Libraries) Libraries may not be the first thing that comes to mind when thinking ...

Curiosity is powerful. Psychologists tell us that curiosity enhances intelligence and increases perseverance. Being curious propels us to deeper engagement, superior performance, and more meaningful ...

With augmented reality, the tech is typically put ahead of the user experience. We need to bring UX more prominently into the AR ...