At SAP's Sapphire '04 user conference this week, company executives talked up efforts to create an easily integrated Web services-based enterprise services architecture.

SAP's cloud computing revenues have topped €1 billion in a quarter for the first time, prompting the company to make bolder plans for markets like CRM. The European software giant said cloud ...

Although the launch of SAP S/4 HANA has propelled the company’s growth in the cloud domain in recent quarters, it still has a way to go before competing with Salesforce’s market penetration.

Can SAP shake up the market with "enterprise grade CX"? And how would we define it? One thing is certain: CX, as we know it, has fallen short of its promise. That's fertile ground for a spirited ...

After a period of market consolidation, the customer relationship management (CRM) software market is growing at 8 percent, according to a new report by AMR Research. Rob Bois, research director ...