Call center training is changing. It's becoming more sophisticated as better tools come into the environment. It's also become more long-term, stretching out beyond the initial hire into the realms of ...

Contact centers lose millions to training that fades-while Drift erodes consistency, culture, and customer experience. See ...

It wasn't until about five years ago that e-learning systems started seeing rapid adoption in the call center industry. Today, most enterprises are using e-learning in their contact centers, and many ...

The Call Center Manager Training and Certification program (for complete details click here) is delivered in a live instructor-led format, with simultaneous Spanish interpretation in some locations.

Training encompasses many things such as coaching, mentoring, classroom training, computer-based eLearning and even career pathing. In this article, we take a step back and discuss the thoughts of ...

Call centers have a turnover rate of around 25 percent. TechRepublic profiles a company that hopes to keep employees longer with a little help from e-learning.

A Memorandum of Agreement was signed yesterday between private and public organizations in order to provide more opportunities for less fortunate to find jobs in the booming call center industry.

Call center firm eTelecare Global Solutions in Cebu will be opening a Call Center Academy in its facility at the Cebu Asia Town I.T. Park in the next few weeks to sustain the company's strong ...

MANILA, Philippines - A Philippine company running a training facility for call center agents is looking to open sites across the archipelago to keep up with demand.