Artificial intelligence is revolutionizing customer experiences by enabling more personalized, efficient and responsive interactions. The next opportunity comes in the form of AI agents, which carry ...

The three consumer goods companies shared their goals after General Mills and Kraft Heinz announced similar synthetic dye deadlines earlier this month. Nestlé is looking to scale the technology for ...

CGT exists to inform, empower and connect industry-leading consumer goods execs who seek transformational business growth through the implementation of innovative tech.

When Lee Slezak, Tyson Foods VP of IT architecture emerging technologies in analytics, first joined the food company four years ago, AI was typically referring to AVN Influenza, not artificial ...

Kraft Heinz is building an internal generative AI app, known as KraftGPT, for employees to obtain quick insights into such things as product sales. The app is “kind of like an ‘Ask Me Anything’ app,” ...

The Coca-Cola Company will leverage OpenAI’s generative AI technology for marketing and consumer experiences — and potentially other ways — marking it as one of the first major consumer goods ...

International AI Efforts The company is working on digitizing its operations on a global scale, with research and development seeing significant transformation. In Shanghai, for example, Licht said ...

Nike’s fiscal second quarter growth in 2022 was driven in large part by the brand’s culture of innovation, said John Donahue, president and CEO, in a recent earnings call with investors.

The Coca‑Cola Company is now using less plastic across its beverage offerings in the U.S. and Canada. The company has introduced lighter-weight bottles for its sparkling beverages, part of its goal of ...

Unilever has incorporated image capture and artificial intelligence technology within 50,000 of their freezers, helping them manage stock levels, submit orders seamlessly, and alert stores when it’s ...

The company has partnered with subscription platform Recharge to get access to more data that will allow it to test strategies such as product bundling within its loyalty efforts. The technology’s ...

In today’s digital-first world, delivering excellent customer experience (CX) relies on effective personalization. In layman’s terms, this means ensuring your content targets the right person, on the ...