ServiceNow is a $9 billion platform-as-a-service provider. Just about 20 years old, the Santa-Clata, Calif.-based company focused initially on IT service management, a strategic approach to managing ...

There are many in the tech world — Satya Nadella, for one — suggesting that major SaaS platforms will face obsolescence because of the increasing maturity of generative AI and agentic applications.

ServiceNow demonstrated some live examples on stage during its keynote this week at Knowledge 2023, which highlight the interesting interplay between process automation and generative AI. ServiceNow ...

ServiceNow is betting big on generative artificial intelligence to drastically change the software it sells and the people who sell it. “We’re infusing AI all over the place internally,” says Chief ...

After a half-century of doing things one way in the enterprise software industry, it’s time for exponential change, says ServiceNow CEO Bill McDermott, who’s creating that new future by infusing AI ...

BARCELONA, Spain--(BUSINESS WIRE)--Mobile World Congress: ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced the introduction of AI agents for the telecom industry.

Gretchen Alarcon, SVP and GM of Employee Workflows at ServiceNow, shares her experience of how customers are starting out with Generative AI and what she’s seeing on the ground. It has been over a ...

But events are a moment in time, and the customer journey never ceases. These events were planned to integrate with a customer experience that began months in advance and included a seamless follow-up ...