Unlike one-dimensional artificial intelligence (AI) agents, Mpower Agents are uniquely built to work across the entire ...

Moving beyond chatbots to digital workers that execute tasks. NICE's unveils Agentic AI and partnerships with AWS, ServiceNow ...

Mpower Agents make use of CXone Mpower’s proprietary CX AI models, trained on rich use case-specific data and optimized workflows based on the actions of the best employees. They actively move ...

New CEO. Fresh brand identity. While NiCE redefines itself around Agentic AI, what bets are the contact center industry ...

NiCE (Nasdaq: NICE) today announced a strategic collaboration with Snowflake, the AI Data Cloud company, to unlock the full ...

NiCE (Nasdaq: NICE) today announced the winners of the NiCE Elite Partners of the Year award at Interactions 2025, the industry’s largest customer experience event, taking place in Las Vegas. The ...

NiCE (Nasdaq: NICE) today announced the next evolution of its strategic relationship with Amazon Web Services, Inc. (AWS), ...

NiCE integrates CXone Mpower with Snowflake AI Data Cloud to enable secure data sharing and automation capabilities for ...

AI Trailblazer of the Year - Showcasing organizations exemplifying innovation, leveraging CXone Mpower's purpose-built AI- powered platform to redefine and elevate customer experience, setting new ...

88% of CFOs said their main motivation for automation is to optimize business processes. NICE believes that CXOne Mpower delivers a step change in automation. It enables organisations to design, build ...

Route 101 Awarded Contract By Department for Work And Pensions To Transform UK Citizen Services, Powered By NiCE CXone Mpower ...

By unifying workflows, agents, and knowledge on one platform, CXone Mpower empowers Cirrus’ clients and partners to transform traditional customer service into a proactive, AI-powered experience. “Our ...